Shipping policy

Shipping Policy

Effective Date: 24 September 2025

At Sawhney General Store, we aim to deliver your bridal accessories with care, safety, and on time. This Shipping Policy outlines how we handle the dispatch and delivery of your orders.

🚚 Shipping Locations

We currently deliver across India.
International shipping is not available at the moment.

🕒 Order Processing Time

  • Standard Products: Orders are usually processed and dispatched within 2–3 business days.

  • Customized Orders (e.g., bridal chooras): These take 4–7 business days to process before dispatch.

📌 Note: Processing time does not include weekends or public holidays.

🚛 Delivery Time

  • Metro Cities: 3–5 business days after dispatch

  • Other Locations: 5–8 business days after dispatch

  • Remote Areas: May take longer depending on courier service availability

📦 Shipping Charges

  • Prepaid Orders: ₹0 (Free shipping on all prepaid orders)

  • Cash on Delivery (COD): ₹50 additional COD charge (if available for your pincode)

🧾 Order Tracking

Once your order is dispatched, you will receive a tracking ID via SMS/Email/WhatsApp. You can track your package using the courier’s website or app.

📍 Courier Partners

We use reliable courier services like:

  • Delhivery

  • DTDC

  • India Post

  • Bluedart (based on pin code availability)

🚫 Delayed / Undeliverable Orders

Orders may be delayed or returned due to:

  • Incorrect/incomplete address

  • Recipient unavailable

  • Remote location delivery issues

  • Unforeseen circumstances (weather, strikes, etc.)

In such cases, we will try to contact you. If undelivered, the order may be returned to us.

🔄 Re-shipping Policy

If a parcel is returned due to customer error (wrong address, phone not reachable, etc.), customer will bear the re-shipping cost. We will contact you for confirmation before re-dispatch.

❗ Important Notes

  • Please ensure your delivery address and contact number are correct while placing the order.

  • We are not liable for delays caused by courier partners, but we will assist you in resolving issues wherever possible.

📞 Need Help?

For any shipping-related queries, feel free to reach out to us:

📧 Email: sidharth.sawhney6723@gmail.com
📞 Phone: 9419196645
📍 Address: Shop no 5, JDA Complex, Old Hospital Road, Jammu, JAMMU AND KASHMIR – 180001

Sawhney General Store
Delivering Traditions with Care.